Early Australian EAP programs were primarily established to focus on the individual with a particular focus on alcohol and drug use. Over time services expanded to assist employees with a wide spectrum of personal and work related issues.
Attuned to the changing needs of Australian workplaces, we’ve learnt that practical help at the individual level is most effective when delivered alongside strategies that engage teams and address wider organisational challenges.
That’s why our service model has been designed to support individuals, connect teams and enhance organisations, and all within the shifting sands of society at large.
What does this mean?A government agency called the Australian Commission on Safety and Quality in Health Care wrote the Digital Mental Health Standards to help people identify high quality digital mental health services. They worked with people who use digital mental health, mental health experts and industry to make sure that accredited services pay attention to the things that keep services safe.
An accredited service keeps your information private and they will ask for your feedback to make the service better. They also make sure their services are based on strong evidence.
A service gets accredited by an approved agency that has been trained to check for safety and quality issues. They check evidence to show the service meets the Digital Mental Health Standards so you can know that the service keeps people safe.
The Commission has more information on the Digital Mental Health Standards and what accreditation means.
As environments that represent and reflect the community at large, workplaces require an inclusive and multi-faceted approach.
We understand that for some organisations, the priority will be in supporting the mental health of individuals by providing access to EAP and Critical Incident Response Management. Other organisations prioritise managing their OH&S responsibilities including bullying & harassment, family violence and diversity. As an organisation evolves, so too will their EAP requirements. Wherever your organisation is in your EAP journey, we’re ready with support that can grow and evolve alongside you.
We live in an increasingly diverse society. Workplaces are no different. Our services support all cultures, backgrounds, experiences and perspectives. Our psychologists have extensive expertise working with culturally and linguistically diverse (CALD) backgrounds. We are also committed to providing supportive and inclusive services for members of the gay, lesbian, bisexual, transexual and transgender communities. As an EAP provider we also provide confidential and around-the-clock services that includes supporting victims and survivors of domestic violence and sexual abuse.
Our EAP services are delivered by professional clinicians and qualified psychologists, social workers and counsellors – each with peak industry body accreditation and vast experience. Our committed team provide best practice and evidence-based information and training for individuals and workplaces – all totally independent of your workplace and always completely confidential.
Australian workplaces are waking up to the impact of family violence. Caraniche at Work has developed a free report for HR Managers who want to take the lead.